The ICE leadership team brings decades of specialist experience and a history of success to the business. They are actively involved in setting and managing the strategic direction for clients and combine business acumen with industry knowledge and extensive networks to meet long term event and conferences goals.
They are supported by a proficient and energetic planning and operations team.
Raquel is a Director of ICE Pty Ltd. In her role, Raquel is responsible for ICE’s global business operations and strategic growth strategy.
Raquel is a seasoned executive with experience in general management, legal, finance, and human resources. Raquel has over eleven years experience in the PCO industry.
Raquel is passionate about professional training and development and teaches Public Relations for Events at the Fitzwilliam Institute Group
Raquel holds a Degree in Business: International Business, and a MBA in Strategic Management and Project Management.
Daryll is Co-Founder of ICE Pty Ltd and a Director. In his role Daryll leads ICE’s Senior Management team by driving strategy and capability development.
Prior to this role Daryll was the Financial Director of ICE Pty Ltd and consulted on its strategic direction since its inception in 1992.
Daryll brings to the company experience as an entrepreneur and chief executive of a broad range of businesses, including banking, and manufacturing. Daryll has spent 24 years in the conference arena and grew ICE from a small business operation to a robust national company and industry leader.
In addition to this leadership experience, his background in running and owning large and medium sized companies, and business ventures provide him with extensive experience in reviewing and analysing business opportunities, acquisitions, social awareness, tax, government relations, as well as corporate governance and sustainability.
Daryll holds a Bachelor of Commerce from the University of Cape Town.
Andrea has been with ICE for over 8 years, with 10 years previous experience in the healthcare sector. Having managed numerous medium to large scale conferences and exhibitions at ICE, she currently heads up the Operations Team providing training and development, mentoring and strategic direction to deliver outstanding events.
A valued member of the Management Team, Andrea is also a Mentor on a number of events, responsible for contract and financial management, critical negotiations and driving innovations to exceed client targets and expectations.
Andrea’s driving force is developing outstanding client relationships, and has played an integral role in ICE’s several repeat business successes.
When Andrea is not busy crunching budget numbers she likes to treat herself to good food with a glass of red wine.
During her time at ICE, Karen has proven herself as a valuable asset to the team with a keen eye for detail and exceptional time management skills.
Karen studied at the University of the Sunshine Coast where she gained formal qualifications in Events Management and Business.
Starting off at a boutique events company, Karen joined ICE in 2010 and has thoroughly enjoyed taking on the world of associations and their members to deliver outstanding events.
Working with long term clients and being able to build relationships that go beyond the event is what drives Karen to consistently exceed client expectations.
Lucy is ICE's Information and Communication Technology Manager. Lucy, who holds a Bachelor of Communications from the University of Technology Sydney has over 12 years’ experience in the Events Industry predominantly focussing on Information and Communication technology, Lucy is passionate about delivering Events using the most efficient and reliable technologies available in the market. She is an expert in Event Software and thrives on utilising innovation and best practice in all that she does.
Lucy loves technology, the beach, theatre, film and spending time with family and friends.
Kerry joined ICE in 2005 bringing with her extensive sales and event management experience from a range of industries including finance, media, recruitment and entertainment. Kerry’s innovative and strategic approach provides the team at ICE with an abundance of strategies and solutions to further enhance ICE’s client experience.
Throughout her time at ICE, Kerry has been instrumental in the expansion of ICE from a single state office in Sydney to a national presence across Australia. “Providing local support to our clients is extremely important, we know the hot spots of the area, have fantastic relationships with local suppliers and our clients are the ones who benefit most”.
“It is my aim to provide our clients at ICE with an exceptional experience throughout the planning and management lifecycle of their Conference. We see our role not as just a PCO managing the logistics of an event but rather partnering with our clients to build a legacy they can build on each year”.
In her spare time Kerry enjoys the arts and reading on her iPad mini.
Kayla hails from Adelaide but is currently based in Sydney. Having completed courses in Digital Photography and Digital Strategies, Kayla has a genuine passion for the creative industries and is inspired by different methods of communication. With a Bachelor’s degree in Marketing and Communication from the University of South Australia and over 8 years experience in the customer service industry, Kayla brings her consumer relations knowledge to the ICE team.
Kayla spends her weekends exploring restaurants and markets around her new Sydney neighbourhood.